SUPPORT CENTER

Thank you for choosing Fresh Air Screens, Inc. as your provider for outdoor screening solutions. We offer a wide variety of quality products to keep your residential and commercial areas covered. Along with quality products, we also strive to provide quality service; including access to online support when you need it. This area provides support for every stage of owning a Fresh Air Screen, from choosing your screen to maintaining it after purchase.

Have questions? If you need more information that is not provided in the Support Center, try our FAQs or contact us to speak with a representative.
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HOW TO CHOOSE YOUR FRESH AIR SCREEN

Fresh Air Screens are flexible and versatile, making them the perfect solution for screening in areas around your home or business. While they are often known as garage screens, they also work well with car ports, barns, porches, patios, gazebos and more! Because they work on a variety of applications, Fresh Air Screen packages come in a variety of shapes and sizes. Before placing your order through one of our retail or wholesale partners, you will want to gather some information to select the best Fresh Air Screen for your lifestyle. 

Measure the frame of the area the screen will cover. 

Follow these steps to ensure you have the correct size screen.

1. Measure the exact width of the garage door opening #1 and #2 (from door jamb to door jamb, not from the weather strips). These measurements should both be the same size but may not be. Make no allowances.
2. Measure the exact height of the garage door opening #3 and #4 (from the door header to the floor, not from the weather strips). These measurements should both be the same size but may not be. Make no allowances.

3. Make note of the Width (1st) x height (2nd) for your measurement. For example, a 16' x 7' screen is 16' (width) x 7' (height). These measurements are not reversible.

Select the Model of Screen You Need

The model of a screen is determined by the placement of the zippers, which controls the function of a screen. It determines whether the screen is a stationary screen or a retractable screen. As you decide what model you want, consider the area the screen will cover and what activities that space is used for. If you are not sure what will work best for your space, check out our blog for ideas and recommendations or contact us to speak with a representative who can discuss your options in more detail. 

Stationary Screens

These Fresh Air Screens are designed for areas that do not require vehicle entrance. Their design allows them to work well in residential and commercial areas that may provide semi-outdoor areas for guests. Porches, patios, gazebos, and similar structures can be covered with any of these innovative screens. 

Model A, 0 Zipper (Stationary)

Model B, 1 Zipper (Stationary | Opens)

Retractable Screens

These Fresh Air Screens roll-up, creating enough space for vehicle entry. These are true garage door screens, providing quality solutions for garages, car ports, barns and more. These screens are also compatible with many patios, porches, and other areas with more accessibility if needed. 

Our garage screens are designed to be easily installed without requiring expensive renovations. They will not interfere with garage door mechanisms, and you will not need to install any tracks. They may feature buckles and straps to secure the screen when rolled up, or you can choose to have your screen paired with a rope and pull kit. Rope and pull kits contain everything needed to create your own pulley system. They can also be added to models with buckles and straps.

Model C, 2 Zipper featuring Buckles and Straps (Retractable | Roll Up)

Model C, 2 Zipper featuring a Rope and Pull Kit (Retractable | Roll Up)

Model D, 2 Zipper featuring Buckles and Straps (Retractable | Roll Up)

Model D, 2 Zipper featuring a Rope and Pull Kit (Retractable | Roll Up)

Add the Right Finish

All models feature a rod pocket at the bottom, so that a rod (3/4" PVC pipe recommended) can be inserted. This serves to keep the screen in good form when it is rolled up (retractable screens), and also helps seal the bottom when the screen is down. Rod pockets may be made in the same fiberglass mesh as the rest of the screen or in vinyl.

Model C Shown with a Mesh Rod Pocket

Benefits of a Mesh Rod Pocket
• Lighter Weight
• Added Flexibility

• Subtle Aesthetics

Model C Shown with a Vinyl Rod Pocket

Benefits of a Vinyl Rod Pocket
• Heavier Weight
• Heavy-Duty
• Bold Aesthetics

INSTALLATION GUIDES

All Fresh Air Screens are installed using a hook and loop (i.e. Velcro) system. Follow these instructions to mount all Fresh Air Screens. If your Fresh Air Screen includes a rope and pull kit, or if you are adding the rope and pull kit later, see the rope and pull kit instructions after these are completed. Installation is fast and can be accomplished by most people. 

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Basic Installation

WHAT YOU WILL NEED: 

• 1 FRESH AIR SCREEN
• 1 ROLL OF SELF-ADHESIVE LOOP STRIP

• HAMMER
• STEP LADDER
• 5/8" ROOFING NAILS (OPTIONAL FOR STEP 4)
• 3/4" PIPE (PVC RECOMMENDED) CUT TO THE WIDTH OF THE SCREEN (STEP 5)

STEP 1
Measure the height of the door jambs and the length of the header. Cut the self-adhesive loop roll into three strips equal to those measurements.
 
STEP 2
Apply the Self-Adhesive Loop.

• Select an adhesive loop strip that was measured and cut for the door jambs in step 1. Align and press to seal the self-adhesive loop strip on one door jamb about 1” in front (street side) of the doorstop/weatherstrip. Repeat this step for the other side.
• Add the last adhesive loop strip to the header, which should line up with the loop strips on both door jambs to create a smooth surface edge.   

Recommendation: Apply roofing nails (optional) to the adhesive loop strips for a more permanent hold. DO NOT PUNCTURE THE SCREEN. Replacement adhesive loop strips are available for purchase.
 
STEP 3
Start at an upper corner to attach the screen to the adhesive loop. Align the hook strip (sewn to the screen) to the adhesive loop strip (attached to the garage in step 2) and press firmly to connect the strips. Work your way across the header, then down each side of the frame.
 
STEP 4
Insert a ¾” rod into the sewn pouch on the bottom of the screen to maintain position and shape when rolled up.

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Installation for Model C with a Rope and Pull Kit

WHAT YOU WILL NEED: 

INCLUDED:

• MOUNTING BRACKETS (3 IN A SMALL KIT, 4 IN A LARGE KIT)
• EYELETS (4 IN A SMALL KIT, 5 IN A LARGE KIT)
• CORDS (3 IN A SMALL KIT, 4 IN A LARGE KIT | EACH WILL BE IN DIFFERENT LENGTHS)
• WOOD SCREWS (8 IN A SMALL KIT, 10 IN A LARGE KIT)
• 1 CLEAT

                            
NOT INCLUDED:

• PHILIPS SCREWDRIVER

STEPS 1-4 is the completion of the basic installation.
 
STEP 5
Attach the cleat, using the wood screws, to the door jamb between the garage door and screen, about 5’ high on whichever side you want to pull from.
 
STEP 6
Install eye screws. All eye screws should go into the header on the inside of the screen approximately 1” away.

• Eye screw 1 – (Small kit) Place in center of the header (equally centered from both sides of the garage opening. (Large Kit) Place in the header 1/3 the distance from the side furthest from the cleat.
• Eye screw 5 – (Large kit only!) Place in the header 1/3 the distance from the side closest to the cleat.
• Eye Screw 2- Screw into header 12” from the end of the header furthest away from the cleat.
• Eye Screw 3- Screw into header 12” from the end of the header closest to the cleat.
• Eye Screw 4- Place within 6” from the same side as the cleat.

STEP 7
Attach brackets to the header (street side) across from eye screws 1, 2, and 3, (and 5 for large kits)
 
STEP 8
Insert the cords accordingly:

• Longest Cord- Insert the knotted end into the bracket across from Eye Screw 2. Run the cord down the screen, then back up to Eye Screw 2. Run the cord through Eye Screw 2 and the remaining eyelets, and down to the cleat.
• Mid-length Cord- (This will be the second longest cord in a large kit) Insert the knotted end into the bracket across from Eye Screw 1. Run the cord down the screen, then back up to Eye Screw 1. Run the cord through Eye Screw 1 and the remaining eyelets, and down to the cleat.
• Mid-length Cord – large kit only- (This will be the next longest cord in a large kit) Insert the knotted end into the bracket across from Eye Screw 5. Run the cord down the screen, then back up to Eye Screw 5. Run the cord through Eye Screw 5 and the remaining eyelets, and down to the cleat.
•  Shortest Cord- Insert the knotted end into the bracket across from Eye Screw 3. Run the cord down the screen, then back up to Eye Screw 3. Run the cord through Eye Screw 3 and 4, and down to the cleat. With the screen pulled all the way down, tie all 3 cords together about 12’’ below the cleat and cut off any excess cord.

                                          
 

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Installation for Model D with a Rope and Pull Kit

WHAT YOU WILL NEED: 

INCLUDED:

• MOUNTING BRACKETS (4 IN A SMALL KIT, 6 IN A LARGE KIT)
• EYELETS (6 IN A SMALL KIT, 8 IN A LARGE KIT)
• CORDS (4 IN A SMALL KIT, 6 IN A LARGE KIT | EACH WILL BE IN DIFFERENT LENGTHS)
• WOOD SCREWS (12 IN A SMALL KIT, 16 IN A LARGE KIT)
• 2 CLEATs

NOT INCLUDED:

• PHILIPS SCREWDRIVER

STEPS 1-4 is the completion of the basic installation.
 
STEP 5
Attach the cleat, using the wood screws, to the door jamb between the garage door and the screen, about 5’ high on whichever side you will pull from.
 
STEP 6
Install eye screws. All eye screws should go into the header on the inside of the screen approximately 1” away.
Eye Screw 1&2- Place one on each side, 6’’ from the center zipper
Eye Screw 7&8 (Large Kit only) Place one on each side of the screen, 1/3 of the length away from each end of the screen.
Eye Screw 3&4- Place one on each side, 12” in from the outside zipper
Eye Screw 5&6- Place one on each side, 6” from the outside zipper
 
STEP 7
Attach brackets to the header (street side) across from eye screws 1, 2, 3, and 4 (also across from eye screws 7 and 8 for large rope and pull kits)
 
STEP 8
Insert the cords accordingly:

• Long Cord #1- Insert the knotted end into the bracket across from Eye Screw 1. Run the cord down the screen, then back up to Eye Screw 1. Run the cord through Eye Screws 1, 3, and 5, and down to the cleat.
• Long Cord #2- Insert the knotted end into the bracket across from Eye Screw 2. Run the cord down the screen, then back up to Eye Screw 1. Run the cord through Eye Screws 2, 4, &6, and down to the cleat.
  • (Large Kits only) Mid Cord #1- Insert the knotted end into the bracket across from Eye Screw 7. Run the cord down the screen, then back up to Eye Screw 7. Run the cord through Eye Screw 3 and 5, and down to the cleat.
• Mid Cord #2 (large kits only)- Insert the knotted end into the bracket across from Eye Screw 8. Run the cord down the screen, then back up to Eye Screw 8. Run the cord through Eye Screw 4 and 6, and down to the cleat. With the screen pulled all the way down, tie all cords together about 12’’ below the cleat and cut off any excess cord. Do for each side.
• Short Cord #1- Insert the knotted end into the bracket across from Eye Screw 3. Run the cord down the screen, then back up to Eye Screw 3. Run the cord through Eye Screw 3 and 5, and down to the cleat.
• Short Cord #2- Insert the knotted end into the bracket across from Eye Screw 4. Run the cord down the screen, then back up to Eye Screw 4. Run the cord through Eye Screw 4 and 6, and down to the cleat. With the screen pulled all the way down, tie all cords together about 12’’ below the cleat and cut off any excess cord. Do for each side.

      

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RECOMMENDED CARE

Caring for your Fresh Air Screen is a breeze. It can be left up all year long, or it can be removed for storage. Please do not use sharp objects on your screen, as this can damage your screen and void any return/warranty policies. To add roofing nails for extra hold; please apply this to the adhesive loop only. Your screen can be easily removed and stored until you are ready to use again. Remove any nails from the adhesive loop (if applied). Gently wash your screen with soap and water. Allow the screen to dry thoroughly before storing.

 CARE FOR THE ADHESIVE LOOP

• Make sure the surface of the frame is clean and dry before applying the adhesive loop strip. You can use isopropyl alcohol and water, but avoid harsh chemicals, silicone sprays or cleaners that leave a sticky or oily residue, as this can affect your application. Make sure the area has dried fully before applying the adhesive loop strip.
• Allow the tape to fully cure prior to installing your screen. To do this, apply the adhesive loop strip and let it sit for 24 hours, then fasten your screen to it, using the instructions provided. This will allow the adhesion to work at its full strength before adding the weight of the screen.
• It is common for adhesive loop strips to being lift first at the corners. If you find this to be the case with your screen, try rounding off the corners with a pair of scissors. This will reduce the likelihood of the corners catching and lifting.
• Some areas that are exposed to extreme temperatures or weather conditions may experience some difficulty with maintaining proper adhesion. It is okay to apply roofing nails, marine screws, or similar binding to the adhesive loop strip. If you choose this option, be sure to avoid puncturing the screen itself with sharp points or edges.

CARE FOR ZIPPERS
Fresh Air Screens feature heavy-duty zippers that do not require special attention for everyday use. The following are tips to troubleshoot zipper issues that may occur.

• Is your zipper not zipping? Nothing is more frustrating than sliding the zipper pull and finding out that nothing happened. This could simply be a slider issue that can be solved with a plier. Narrow both side gaps, then the vertical (up and down) gap to tighten it. Adjustments should be very slight, as it may not take much to restore it to full use. Check the slider, then adjust it again if necessary.
• Is your zipper stuck? Usually, this is not a difficult problem to solve as it is usually stuck on a thread or hair. The solution is as simple as finding the blockage and removing it. If you do not see a blockage, check the alignment of the teeth. Fixing an alignment issue in the teeth might be a bit more complicated, so check with a representative to see what options fit your scenario best!
• Is the pull tab broken? It’s not too common for a pull tab to break on the heavy-duty zippers used on Fresh Air Screens, but anything is possible! Simply insert a metal ring, thin wire or even a paperclip into the slider to replace the pull.

 
 CARE FOR ROD POCKETS

• Use caution when inserting the rods. If they are cut sharp or jagged, they may catch on the stitching or fibers and tear the material. Sand down the edges or put rubber caps on the ends to prevent damage.
• Inserting too much weight on the screen can cause pulling on the adhesive loop or stitching. If you find signs of stretching or tearing, replace your rod with a lightweight.
• When inserting the rod - do not force the rod through. Work slowly and adjust the material if you feel any tension to prevent forceful damage.

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WARRANTY AND RETURNS

Limited 14 Day Manufacturer's Warranty
Fresh Air Screens, Inc. warrants all screen products to be free from defects in workmanship and materials under normal use for 14 days from the date of purchase. Warranty coverage includes nylon screen material, mounting hardware, and heavy-duty zippers. Return shipping expenses for warranty claims are the responsibility of the customer. Warranty claims must include a copy of the purchase receipt. Claims are replaced or repaired at Fresh Air Screens, Inc.’s discretion. All returned screens must be clean and free of debris, or the warranty may not be honored.
 
Warranty Exclusions

• Screens damaged by a sharp object.
• Screens damaged by a vehicle.
• Screens damaged by forced entry.
• Screens damaged by animals.
• Custom or altered screens.
• Hook and Loop material.*

RETURNS
Similar to the ordering process, returns are handled through our retail partners. Please check with the store you originally ordered your Fresh Air Screen from. Tips: For more expedient service through any store, please return your screen in the same condition received; original packaging and receipts will prevent unnecessary delays.
 

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CUSTOMER SERVICE

Our representatives are ready to help you find the best screening solution for your extended space, both in residential and commercial settings. Let us know how we can help you today! You can send questions, reviews, and pictures to our customer service team and we will reach back out to you as soon as possible.